Terms & Privacy policy

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Terms & Privacy policy

Guarantee Policy

Credit card details are required to guarantee your reservation. This hotel accepts only guaranteed reservations. You are required to enter a valid credit card number to guarantee your reservation and no charges will be made by the hotel. You are responsible for payment in full directly to the hotel upon departure. Your credit card will be pre-authorised on arrival for your entire stay including a £20 deposit. The correct amount shall be charged on departure.

General Cancelation policy

In case of CANCELLATION, the Guests shall be required to give a notice of at least 2 days prior to date of arrival. Failure to do so or in the event of a NO SHOW, guests will be charged the first nights rate on your credit/debit card provided. Cancellations and amendment requests must be submitted to us in writing, and a written email response will be sent to acknowledge that we have received your request; automatic replies or system generated responses do not apply. As all amendments and cancellations are processed manually we cannot accept any notification received within 1 hour of the deadline. Please note that it is your responsibility to ensure that you receive written confirmation from us (prior to any applicable deadline); all liability for penalties lies with the customer until this confirmation is issued.

Payment Terms

Your credit/debit card will be used to guarantee your booking. The full amount of your booking will be paid directly to the hotel on the arrival in British Pound Sterling (GBP). The hotel reserves the right to pre-authorise your card prior to arrival. For Non Refundable room type(s), the booking total may be charged in advance and is strictly non-refundable, and the credit/debit card used to book the room must be shown upon arrival. Room rate(s) inclusive of local VAT taxes.

Booking Conditions

We reserve the right to contact our customers to verify any part of their reservation details for any reason we deem necessary to complete the booking process. Therefore, it is the customers responsibility to ensure that the contact details they provide are correct and up to date, so that they can be contacted in this event, or if an issue were to arise with their reservation before the scheduled arrival. Should it become necessary for us to contact you, and your contact details are found to be incorrect or unreachable, we cannot be held responsible for any changes or cancellation(s) that occur to your reservation as a result. We also cannot be held responsible for any related expenses or liabilities that occur as a result.

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